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Service Information and MPF Documents Receiving Bank

MPF News Update 

MPF Newsletter will be sent to you regularly. You may fill in your e-mail address in the member enrolment form to get the updated MPF news via e-mail.

 

Enquiry Services and Information Update

You can always obtain the latest information of your MPF account via the internet, mobile apps, interactive voice response system (IVRS), ATM or Pulse by Prudential* app. You can also reallocate your existing investment account balances or change the investment mandate of your future contributions via Internet, smart phone and tablet Apps or IVRS.

With effect from now, members of BOC-Prudential Easy-Choice MPF Scheme can access your MPF account information through an additional e-channel Pulse by Prudential* app.  You may download the Pulse by Prudential* app for more information.

* Pulse by Prudential app is applicable for BOC-Prudential Easy-Choice MPF Scheme only.

 

Communication Channels

You are welcome to contact us via the following channels to inquire and obtain information :
Website: www.bocpt.com
E-mail: mpf@bocpt.com
Easy-Choice MPF Administration Hotline : 2929 3030
My Choice Customer Service Hotline:2929 3366
Fax number: 2151 0999 / 2530 4786
Customer Service Counter / Correspondence Address: Suite 1507, 15/F, 1111 King’s Road, Taikoo Shing, Hong Kong
ATM network: BOCHK, Chiyu Banking Corporation Ltd and Nanyang Commercial Bank Ltd / JETCO

 

MPF/ORSO Complaint Handling

Getting back to you

Acknowledge receipt by the next business day

Handling your complaint

Aim to resolve most issues within 7 business days

Occasionally, we may need more time but we'll keep you informed

 

MPF Documents Receiving Banks

BOCI-Prudential MPF clients may go to the designated branches of Bank of China (Hong Kong), Nanyang Commercial Bank and Chiyu Banking Corporation to submit the MPF documents.

Please click to view Branch List

(Updated at April 2022)

Important Note - Fraudulent Websites

BOCI-Prudential Trustee Company (“our Company”) found fraudulent websites which seek to pass off as our Company, and can be searched and accessed through internet search engines. Customers are advised to always stay vigilant about scams.

Please note that  www.bocpt.com is the ONLY official website of our Company. We have not authorized any agent or third party to use any of our materials and trademarks to set up other websites. If you have any doubts, please contact our Customer Service Hotlines at 2929-3030/2929-3366 or email to mpf@bocpt.com for verification. Please click here for more security information.

 

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Please read the Terms and Conditions on the Website before using any services available on the website and / or via telephone services (collectively, the “Services”). Your continued use of the Services will mean that you irrevocably and unconditionally accept and agree to be bound by the Terms and Conditions as the same may be amended from time to time and any amendment to the Terms and Conditions shall be effective immediately upon posting on the Website.

 

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BOC-Prudential Easy-Choice Mandatory Provident Fund Scheme

IMPORTANT INFORMATION

  • You should consider your own risk tolerance level and financial circumstances before making any investment choices. When, in your selection of Constituent Funds, you are in doubt as to whether a certain Constituent Fund is suitable for you (including whether it is consistent with your investment objectives), you should seek financial and/or professional advice and choose the Constituent Fund(s) most suitable for you taking into account your circumstances.
  • You should consider your own risk tolerance level and financial circumstances before investing in the MPF Default Investment Strategy (as defined in section 6.7 (MPF Default Investment Strategy)). You should note that the BOC-Prudential Core Accumulation Fund and the BOC-Prudential Age 65 Plus Fund may not be suitable for you, and there may be a risk mismatch between the BOC-Prudential Core Accumulation Fund and the BOC-Prudential Age 65 Plus Fund and your risk profile (the resulting portfolio risk may be greater than your risk preference). You should seek financial and/or professional advice if you are in doubt as to whether the MPF Default Investment Strategy is suitable for you, and make the investment decision most suitable for you taking into account your circumstances.
  • You should note that the implementation of the MPF Default Investment Strategy may have an impact on your MPF investments and accrued benefits. We recommend that you consult with the Trustee if you have doubts on how you are being affected.
  • Fees and charges of a MPF conservative fund can be deducted from either (i) the assets of the fund or (ii) members’ account by way of unit deduction. The BOC-Prudential MPF Conservative Fund uses method (i) and, therefore, unit prices/NAV/fund performance quoted have incorporated the impact of fees and charges.
  • If you are in doubt about the meaning or effect of the contents of the information in this website, you should seek independent professional advice.

 

My Choice Mandatory Provident Fund Scheme

IMPORTANT INFORMATION 

  • You should consider your own risk tolerance level and financial circumstances before making any investment choices. When, in your selection of Constituent Funds, you are in doubt as to whether a certain Constituent Fund is suitable for you (including whether it is consistent with your investment objectives), you should seek financial and/or professional advice and choose the Constituent Fund(s) most suitable for you taking into account your circumstances.
  • You should consider your own risk tolerance level and financial circumstances before investing in the MPF Default Investment Strategy (as defined in section 6.7 (MPF Default Investment Strategy)). You should note that the My Choice Core Accumulation Fund and the My Choice Age 65 Plus Fund may not be suitable for you, and there may be a risk mismatch between the My Choice Core Accumulation Fund and the My Choice Age 65 Plus Fund and your risk profile (the resulting portfolio risk may be greater than your risk preference). You should seek financial and/or professional advice if you are in doubt as to whether the MPF Default Investment Strategy is suitable for you, and make the investment decision most suitable for you taking into account your circumstances.
  • You should note that the implementation of the MPF Default Investment Strategy may have an impact on your MPF investments and accrued benefits. We recommend that you consult with the Trustee if you have doubts on how you are being affected.
  • Fees and charges of a MPF conservative fund can be deducted from either: (i) the assets of the fund; or (ii) members’ account by way of unit deduction. The My Choice MPF Conservative Fund uses method (i) and, therefore, unit prices/NAV/fund performance quoted have incorporated the impact of fees and charges.
  • If you are in doubt about the meaning or effect of the contents of the information in this website, you should seek independent professional advice.

 

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