BOCI-Prudential Trustee Limited (" BOCI-Prudential ") is committed to protecting the privacy, confidentiality and security of your personal data collected from you and to observe, implement and comply with the Personal Data (Privacy) Ordinance (Cap. 486). This statement is designed to assist you in understanding why and how BOCI-Prudential collects and uses your personal data and the safeguards in place to protect such personal data. This statement should be read in conjunction with the BOCI-Prudential's "Terms and Conditions for Internet and Interactive Voice Response System Services" and other documents as specified by BOCI-Prudential from time to time.
1. PURPOSE OF PERSONAL DATA COLLECTION AND THE USE OF PERSONAL DATA
BOCI-Prudential may collect your personal data for and/or in connection with the following purposes:
(a) To provide services and support in relation to provident fund schemes and/or other products offered by BOCI-Prudential. Such services and support include but not limited to facilitating the processing, administering and managing of your account, your contributions and accrued benefits, the access/checking to your account details and the provision of our product and service updates (e.g. providing relevant statements).
(b) To establish the identity of you. For this purpose, your name and your contact details include but not limited to address, contact number and email address will be collected from you.
(c) To manage and improve the design of website and Interactive Voice Response System Services ("IVR services"). Information on website or IVR usage may be collected and used to compile aggregate statistics on the effectiveness of our website and IVR services.
(d) To carry out promotional and marketing activities (please refer to section 3 for more details).
(e) To conduct statistical research by BOCI-Prudential or relevant regulators.
(f) To perform data matching, internal business processes and administration by BOCI-Prudential.
(g) To serve any other ancillary purposes in furtherance of the purposes listed above.
(h) To comply with applicable laws and regulations.
In any cases, we shall use your personal data only for the prescribed purpose(s) (including any directly related purpose(s)) at the time of collection.
BOCI-Prudential may keep your personal information for as long as necessary to fulfill the purpose(s) (including any directly related purpose(s)) for which such data is or is to be used and to fulfill any applicable laws and regulations. If there is any change in the information so provided, please notify BOCI-Prudential as soon as reasonably practicable.
It is voluntary for you to supply your personal data. However, in the event that you do not provide such personal data, we may not be able to provide you with our products or supporting services.
2. DISCLOSURE OF DATA COLLECTED
You acknowledge and authorize that all data supplied by you will be retained by BOCI-Prudential and stored in the database(s) of BOCI-Prudential. For the purpose of providing our products or services, your personal data may be disclosed, transferred to, and/or accessed and stored by (whether in or outside Hong Kong Special Administrative Region):
(a) any persons or body corporates within the group of companies of which BOCI-Prudential is a member for the purpose(s) (including any directly related purpose(s)) listed above (e.g. to provide services so that BOCI-Prudential’s clients may check their account details (pension or others) via internet and/or ATM network such as Jetco and/or other electronic means) and/or fulfilling any applicable laws and regulations;
(b) any persons or body corporates under a duty of confidentiality to BOCI-Prudential;
(c) any contractors, agents, third party service providers or other persons who provide administrative, telecommunications, computer, payment, securities clearing, insurance, professional or other services to BOCI-Prudential;
(d) any contractors, agents, third party service providers or other persons engaged by BOCI-Prudential for the purpose(s) (including any directly related purpose(s)) listed above and/or fulfilling any applicable laws and regulations;
(e) any banking, financial or other institutions with which you have or propose to have dealings;
(f) any debt collection or credit data service providers engaged and authorized by BOCI-Prudential;
(g) any persons or corporations to whom BOCI-Prudential transfers or proposes to transfer its interests and/or obligations in respect of any product or service providing to you;
(h) any persons including governmental authorities and regulators whom BOCI-Prudential is required by applicable legal, governmental or regulatory requirements to make disclosure to; or
(i) any person reasonably requiring the same in order for BOCI-Prudential to carry out the purposes set out herein.
3. DIRECT MARKETING
BOCI-Prudential and its engaged service providers may use your personal data for promotional or marketing purposes including sending you promotional materials and conducting direct marketing, where permitted by the applicable laws and regulations.
For the purposes of direct marketing, we may provide your personal information to third party service providers (including call centers and providers of marketing/researching services). Where permitted by law, such third party services providers could on behalf of BOCI-Prudential send out promotion materials to you or perform direct marketing.
We shall not use your personal data or provide your personal data to other service providers for the above direct marketing purposes unless we have informed you the intended use or the intended provision for use of your personal data in direct marketing, and where required by law, obtain your written consent before such use and provision of personal data to third party service providers. If you want to stop receiving promotional materials or direct marketing communications from BOCI-Prudential and its authorized third party service providers, you may, at any times, send us a request together with the details of personal data in respect of which such request is being made (either by post or by email to BOCI-Prudential).
4.2 You may disable cookies on your browser but by disabling cookies, you may not be able to use certain function on our website.
BOCI-Prudential is concerned with the security of personal data collected and has put in place measures to prevent unauthorized access to our database(s). You should however safeguard your login number/username and password and keep them secret and confidential in order to protect your own interests.
6. UPDATES TO THE PRIVACY STATEMENT
BOCI-Prudential attaches importance to personal data protection and may update this statement from time to time in observance of any update in legislative or regulatory requirements.
7. YOUR RIGHTS
Nothing in this Privacy Statement shall limit the rights of any person under the Personal Data (Privacy) Ordinance (Cap.486) (the "Ordinance"). Under the Ordinance, you have the right to:
(a) check whether BOCI-Prudential holds any of your personal data;
(b) access to your personal data held by BOCI-Prudential;
(c) request us to correct any of your personal data which is incorrect;
(d) ascertain BOCI-Prudential's latest policies and practices in relation to personal data and the types of personal data held by BOCI-Prudential; and
(e) request us to stop using your personal data for marketing purposes, and be informed of action taken in response to any such request.
BOCI-Prudential reserves the right to charge a reasonable fee in relation to the time and attendance involved in complying with any request under this Clause 7.
8. CONTACTING BOCI-PRUDENTIAL
For any matters relating to your personal data collected and used by BOCI-Prudential, please contact our Data Protection Officer in writing either by post to: Suite 1507, 15/F, 1111 King’s Road, Taikoo Shing, Hong Kong or by email to: DataProtection@bocpt.com.