Latest Service Arrangement of COVID 19 pandemic
With the recent outbreak of COVID‑19 pandemic, BOCI-Prudential Trustee implemented special work arrangement have affected workflow and impeded progress, that processing of various enquiries, applications, changes, contribution, documents delivery, payment applications and hotline service may be delayed and it may take a longer time for BOCI-Prudential Trustee to provide a reply. Sorry for any inconvenience caused to you.
With effect from 20 July 2020, the office hours of hotline service is 9:30 a.m. to 5:00 p.m., Monday to Friday. Member can still login our website, mobile APP or interactive voice response system outside the hotline operating hours for account details.
Mandatory contributions for the contribution period July 2020 shall due on 10 August 2020 (Monday).
BOC(HK) announced that services of certain BOC(HK) branches will be temporarily suspended until further notice, the submission of MPF documents by designated BOC(HK) branches may be affected, customers may visit the relevant websites to obtain the latest information. BOCI-Prudential Trustee encourages employers to make the MPF payment by direct bank-in/auto-pay at BOC(HK), Nanyang Commercial Bank or Chiyu Banking Corporation branch, or via the BOC(HK) cheque deposit machine, and submit the remittance statement and/or other MPF documents through the electronic channels.
In addition, Hongkong Post has also adopted special postal arrangement, services of local and inbound mail will be subject to delay. If employers who submit remittance statement and/or cheque by mail, please allow sufficient time for the remittance statement and/or cheque to reach BOCI-Prudential Trustee on or before the contribution deadline.
BOCI-Prudential Trustee will keep in view the situation in relation to novel coronavirus infection to make adjustments. Please visit our website (www.bocpt.com) for up-to-date information from time to time. Should you have any queries, please do not hesitate to call our Customer Services Representatives at: MPF Service Hotline : 2929-3030 / 2929-3366