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The Whistleblowing System

The Whistleblowing System

The Company is committed to upholding and enhancing corporate governance standard and strongly values the ethical conduct and integrity of the employees. In this respect, the Company establishes a whistleblowing system (hereinafter referred to as “the System”), so that in case of being aware of any actual or possible violation of legal and regulatory requirements or improprieties in relation to the businesses or other matters of the Company/the Company’s staff members, external parties dealing with the Company (e.g. customer and suppliers) can make reporting to the Company via designated channels as set up in the System.

Scope of Reporting

The scope of reporting covered by the System mainly includes the followings:

  1. Issues concerning the Company’s financial matters, such as providing false financial data to external parties,using fictitious invoices for reimbursement or other fraudulent behaviour;
  2. Major issues concerning the Company’s internal controls, such as major loopholes in business processes or procedures;
  3. Issues concerning the Company’s staff members committing bribery or corruption;
  4. Issues concerning the Company’s staff members being suspected of money laundering, terrorist financing, tax evasion, weapons proliferation financing or violation of sanctions requirements;
  5. Other unethical or questionable practices of the Company’s staff members that may involve violation of legal and regulatory requirements or improprieties, as well as incidents likely to cause great damage to the Company’s reputation;
  6. Any behaviour attempting to conceal the abovementioned misconducts.

For reporting falling into the aforesaid scope, the whistleblower should provide detailed information and supporting materials/proof or verifiable link of evidence.

For customer’s comment and suggestion on the Company’s services, they should be made to the Company’s relevant unit in charge of customer opinions handling for following up. If necessary, such opinions can be made via “Contact Us” as stated in the Company’s website.

Reporting Channels

Whistleblowers can make a reporting within the scope as listed above to the Manager of Internal Audit of BOCI-Prudential Trustee Company (“BOCPT”), or directly to the Audit Committee of the Company.

Whistleblowers may complete the “Whistleblowing Form” and submit via the following channels:


To the Manager of Internal Audit of BOCPT
Mailing address: Suites 1501-1507 & 1513-1516, 1111 King's Road, Tai Koo Shing, Hong Kong
(the envelope should be marked “to be opened by addressee only”)
Email address: whistle_blower@bocpt.com

To the Audit Committee of BOCPT
Mailing address: Suites 1501-1507 & 1513-1516, 1111 King's Road, Tai Koo Shing, Hong Kong
(the envelope should be marked “to be opened by addressee only”)
Email address: auditcommittee@bocpt.com

Anonymous Reporting

The Company accepts anonymous reporting. Nevertheless, an anonymous reporting might lead to difficulties in following up owing to the inability to obtain further information from the whistleblower. In this connection, whistleblowers are encouraged to provide their real identity and contact information for following up if necessary.

Protection for Whistleblowers

The Company encourages whistleblowers to report in good faith. The Company shall conduct fair and impartial, independent, as well as professional investigation and strive to keep the identity of the whistleblowers in strict confidence, protecting their legitimate rights/interests.

In the event of someone retaliating or seeking revenge against any whistleblowers who made reporting according to the System, the Company shall reserve the right to take necessary action against that person.

Unfounded Reporting

In the event of whistleblowers making unfounded reporting maliciously or abusing the reporting mechanism for personal objectives, the Company shall reserve the right to take necessary action against that person, so as to recover any damages or losses caused by the unfounded reporting.

Confidentiality of Reporting

  1. Whistleblowers should keep his/her reporting confidential, including the facts, subject issues and parties involved, so as to avoid hindering the investigation.
  2. Reporting and its related information are confidential information to the Company. Anyone handling or having access to the information shall strictly follow the legal requirements to protect the privacy and legitimate rights/interests of the whistleblowers and the parties being reported against. There should not be any unauthorized disclosure, or the Company shall hold the relevant persons accountable.
  3. The Company might have to disclose the identity of the whistleblowers in the course of investigation. If that happens, the Company shall wherever possible notify the whistleblower concerned in advance of the circumstance.
  4. In case the investigation becomes criminal prosecution, the whistleblower concerned might have to provide evidence to the enforcement authorities directly and cooperate with the investigation. Besides, under certain circumstances, the Company is required to refer the reporting to relevant enforcement authorities without prior notice to the whistleblower or seeking his/her consent.

Investigation

  1. Upon receipt of reporting via channels under the System, the Company shall designate an officer-in-charge to promptly follow up on the case.
  2. If the whistleblower has provided contact information, the officer-in-charge shall acknowledge receipt of the reporting to the whistleblower. The investigation results may also be provided to the whistleblower upon completion of the investigation where appropriate, to the extent permitted by applicable laws and regulations.
  3. In case there is sufficient evidence to suggest that a reporting may involve criminal offence or corruption, the Company shall report the case to the enforcement authorities in accordance with the applicable laws of the relevant jurisdiction. Once the case is referred to the enforcement authorities, the Company shall provide full support to the authorities in relation to the investigation.

Privacy Statement

The Company highly values personal data and privacy and strives to preserve the confidentiality and security of all the personal data which the Company may collect. By providing any personal data to the Company through the whistleblowing channels as specified on this website, whistleblowers are consenting to the Company’s use of his/her personal data as set out in the Company’s Privacy Statement. In particular, the personal data will only be used for the direct handling of the whistleblowing reporting but not for any other purposes without the whistleblowers’ consent unless the use is required or permitted by the law. For more information on how the Company manages personal data, please refer to the Company’s Privacy Statement.

Important Note - Fraudulent Websites

BOCI-Prudential Trustee Company (“our Company”) found fraudulent websites which seek to pass off as our Company, and can be searched and accessed through internet search engines. Customers are advised to always stay vigilant about scams.

Please note that  www.bocpt.com is the ONLY official website of our Company. We have not authorized any agent or third party to use any of our materials and trademarks to set up other websites. If you have any doubts, please contact our Customer Service Hotlines at 2929-3030/2929-3366 or email to mpf@bocpt.com for verification. Please click here for more security information.

 

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Please read the Terms and Conditions on the Website before using any services available on the website and / or via telephone services (collectively, the “Services”). Your continued use of the Services will mean that you irrevocably and unconditionally accept and agree to be bound by the Terms and Conditions as the same may be amended from time to time and any amendment to the Terms and Conditions shall be effective immediately upon posting on the Website.

 

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BOC-Prudential Easy-Choice Mandatory Provident Fund Scheme

IMPORTANT INFORMATION

  • You should consider your own risk tolerance level and financial circumstances before making any investment choices. When, in your selection of Constituent Funds, you are in doubt as to whether a certain Constituent Fund is suitable for you (including whether it is consistent with your investment objectives), you should seek financial and/or professional advice and choose the Constituent Fund(s) most suitable for you taking into account your circumstances.
  • You should consider your own risk tolerance level and financial circumstances before investing in the MPF Default Investment Strategy (as defined in section 6.7 (MPF Default Investment Strategy)). You should note that the BOC-Prudential Core Accumulation Fund and the BOC-Prudential Age 65 Plus Fund may not be suitable for you, and there may be a risk mismatch between the BOC-Prudential Core Accumulation Fund and the BOC-Prudential Age 65 Plus Fund and your risk profile (the resulting portfolio risk may be greater than your risk preference). You should seek financial and/or professional advice if you are in doubt as to whether the MPF Default Investment Strategy is suitable for you, and make the investment decision most suitable for you taking into account your circumstances.
  • You should note that the implementation of the MPF Default Investment Strategy may have an impact on your MPF investments and accrued benefits. We recommend that you consult with the Trustee if you have doubts on how you are being affected.
  • Fees and charges of a MPF conservative fund can be deducted from either (i) the assets of the fund or (ii) members’ account by way of unit deduction. The BOC-Prudential MPF Conservative Fund uses method (i) and, therefore, unit prices/NAV/fund performance quoted have incorporated the impact of fees and charges.
  • If you are in doubt about the meaning or effect of the contents of the information in this website, you should seek independent professional advice.

 

My Choice Mandatory Provident Fund Scheme

IMPORTANT INFORMATION 

  • You should consider your own risk tolerance level and financial circumstances before making any investment choices. When, in your selection of Constituent Funds, you are in doubt as to whether a certain Constituent Fund is suitable for you (including whether it is consistent with your investment objectives), you should seek financial and/or professional advice and choose the Constituent Fund(s) most suitable for you taking into account your circumstances.
  • You should consider your own risk tolerance level and financial circumstances before investing in the MPF Default Investment Strategy (as defined in section 6.7 (MPF Default Investment Strategy)). You should note that the My Choice Core Accumulation Fund and the My Choice Age 65 Plus Fund may not be suitable for you, and there may be a risk mismatch between the My Choice Core Accumulation Fund and the My Choice Age 65 Plus Fund and your risk profile (the resulting portfolio risk may be greater than your risk preference). You should seek financial and/or professional advice if you are in doubt as to whether the MPF Default Investment Strategy is suitable for you, and make the investment decision most suitable for you taking into account your circumstances.
  • You should note that the implementation of the MPF Default Investment Strategy may have an impact on your MPF investments and accrued benefits. We recommend that you consult with the Trustee if you have doubts on how you are being affected.
  • Fees and charges of a MPF conservative fund can be deducted from either: (i) the assets of the fund; or (ii) members’ account by way of unit deduction. The My Choice MPF Conservative Fund uses method (i) and, therefore, unit prices/NAV/fund performance quoted have incorporated the impact of fees and charges.
  • If you are in doubt about the meaning or effect of the contents of the information in this website, you should seek independent professional advice.

 

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